Alerta Home Reseller Program
Alerta Home Reseller Program
The Alerta Home Reseller Program is designed specifically
to meet the needs of Independent Living Communities, Assisted Living
Facilities, and Residential Care Homes, which want to deploy Alerta Home
sensors and accompanying cloud and mobile app services.
The program enables qualified partners to purchase approved hardware kits
and service subscriptions at wholesale pricing and resell them to their
customers under their own commercial relationships, subject to program terms.
What Is Alerta Home?
Alerta Home is a system of smart devices designed to send real-time notifications about movements and selected Activities of Daily Living (ADLs) in elder living environments.
Alerta Home is used by family caregivers in private residences and by professional
caregivers in residential or community-based settings. Events are presented
through the Alerta Family mobile application.
The Alerta Home system is non-medical and
non-emergency. It does not provide medical care, diagnosis,
treatment, supervision, or emergency response. It does not replace
caregivers, staff oversight, or emergency services. Real-time notifications
and insights are informational only and do not guarantee outcomes
or responses.
Commercial Overview
Facilities purchase Alerta Home Kits with Subscription Services (mandatory) that support mobile access, cloud platform usage, device management, and connectivity services.
What’s Included
- Alerta Home Sensors and a Gateway deployed in resident rooms.
- Mandatory monthly Subscription Services per Alerta Home Gateway.
- Platform access, cloud backend usage, device management, connectivity services.
- Warranty processing per program policy.
Benefits for Reseller
- Recurring subscription resale opportunity.
- Wholesale pricing on hardware.
- Differentiated, leading technology product offering.
- Cloud and mobile app platforms scalable across facilities and residences.
- Alerta Family support.
Two Deployment Models
Model A — Resident Resale
Best for: Optional resident/family add-ons.
- Facility offers Kits + Subscription as a distinct add-on.
- Facility sets end-customer pricing and bills directly.
- Facility obtains resident consent and ID verification.
- Facility handles resident communications and first-line support.
- Facility remains purchaser of record for all fees payable to Alerta Family.
Model B — Facility Utility
Best for: Standardized service included in rent/service fees.
- Facility bundles the program into rent/service fees.
- No separate line-item resale required.
- Facility obtains resident consent and ID verification.
- Facility remains purchaser of record for all fees payable to Alerta Family.
Responsibilities
Alerta Family Inc
- Operates the platform, cloud, and mobile app services.
- Provides connectivity services.
- Assists with system setup, as necessary.
- Administers warranty processing.
Authorized Reseller
- Markets to and acquires customers.
- Installs and manages devices in resident units.
- Provides power to and maintains all devices per Alerta Home protocols.
- Provides resident/family communications and disclosures.
- Obtains resident consent and ID verification.
- Provides first-line support and defines response workflows.
- Bills end-customer.
Data & Consent
- The facility controls resident relationships, communications, and permissions.
- Alerta Family operates technology services required to deliver the program.
- For either deployment, facilities must implement a resident and representative consent workflow before deployment.
Next Steps
- Contact Alerta Family to learn more.
- Select your deployment model per order: Resident Resale or Facility Utility.
- Implement resident consent workflow before deployment.
- Place initial order and schedule onboarding.