• Download the Alerta Family Mobile App.
• Open the app and sign in with your user login email address and password.
• The Devices screen shows each of your connected Alerta Home sensors.

🎗️ Reset Password

1. On the Sign In screen → tap Forgot your password?
2. Enter your login email address → Tap Send.
3. Open your email → Click the password reset link → Create a new password.

Each device (such as mattress pad, chair pad, or floor mat) transmits data data to your app when activated.

To view Device details:

• Tap a device to open its info page.
• See its image, name, location, and most recent notification time.
• To rename or update the image, tap the ✏️ edit icon and choose a new name or photo.

Routines let you receive automatic alerts when specific activities do or do not occur within a set time.

To create a new Routine:

1. Tap Routines → + Add Routine.
2. Choose a name and color for your routine.
3. Set the time window (for example, “Before 9:00 AM” and “After 10:00 AM”).
4. Add one or more devices.
5. Enter custom messages for each condition (e.g., “Bed not occupied overnight”).
6. Tap Create to save.

Use Activities to link your sensors with specific activities of daily living that are important to your caregiving plan.

To create an Activity:

1. Open the Activities section from the app’s main menu.
2. Tap Add Activity and choose an activity type (for example, Ambulating or Transferring).
3. Choose one or more Devices associated with the selected Activity (for example, you could choose Floor Mat if the selected Activity is Ambulating.
4. Confirm your selections to create the Activity - Device link.
5. Once saved, the app will present sensor notifications in terms of the Devices themselves and in terms of your Activities..

💡 Tip: Use clear, descriptive names for activities so you can easily recognize them in your daily summaries.

Stay informed with alerts that matter to you.

To set notification preferences:

1. Tap More → Notification Settings.
2. Choose one option:
   
   - Receive All
   - Only from Devices
   - Only from Routines
   - Receive None
   
3. Tap Confirm to save.

Optional (iPhone):

• Enable sound or light alerts in Settings → Notifications → Alerta.
• Turn on LED Flash for Alerts in Settings → Accessibility → Audio/Visual.

Access additional tools and app information.

• Notes – Add or view caregiver notes.
• Tips – Browse caregiving and safety tips.
• Terms & Privacy – View legal policies.
• About Alerta – Review version and company info.
• Log Out – Sign out of your account.

If new data doesn’t appear automatically on the Device Notifications or Routines pages:

• Tap the Refresh icon (🔄️) in the upper-right corner of the screen to update it.